Refund policy

Refund & Return Policy

At Mango Crest Store, we take great care in selecting, packing, and delivering fresh Multani mangoes to our customers. Since mangoes are a perishable product, our Return & Refund Policy is designed to keep the process fair, clear, and transparent.

Returns

Due to the perishable nature of fresh mangoes, we do not accept returns once an order has been delivered. However, our refund and replacement policy is outlined below.

Refunds or Replacements

We may offer a full refund, partial refund, or replacement only in the following cases:

  • * The product is received in a damaged condition.
  • The mangoes are spoiled or unusable at the time of delivery.
  •  The wrong variety of mangoes is delivered.
  •  The order is not delivered due to an issue on our side.

How to Report an Issue

If there is an issue with your order, please contact us within 12 hours of delivery via WhatsApp or email. To help us review your claim properly, please provide:

* Your order number
* Clear photos or videos of the received box
* Clear photos or videos of the damaged or spoiled mangoes
* A brief explanation of the issue

Claims made after 12 hours of delivery may not be accepted, as fresh mangoes can be affected by storage temperature, handling, and ripening conditions after delivery.

Important Note About Mangoes

Mangoes are natural fruits, and slight variations in size, color, shape, ripeness, and appearance are normal. These natural variations do not qualify for a refund or replacement.

Some mangoes may arrive semi-ripe and may require 1–3 days at room temperature to ripen properly. This is normal and helps maintain product quality during transportation and delivery.

Order Cancellation

Orders may be cancelled only before they are packed or dispatched. Once an order has been packed, shipped, or handed over to the courier, cancellation may no longer be possible.

Delivery Issues

If a delivery is delayed due to courier service issues, weather conditions, an incorrect address, customer unavailability, or any situation beyond our control, Mango Crest Store will make reasonable efforts to assist you; however, refunds may not be guaranteed.

Contact Us

For refund, replacement, or order-related inquiries, please contact us:

WhatsApp: 0300-8689437
Email: info@pktradewave.com

Mango Crest
A PK Trade Wave Brand